They made a 14h flight feels like a 6h flight. Oh well. Its a great way to top off your account balance if you're just short of the amount required for an award trip or upgrade. for several courses with wine & they always had a great mediterranean veg option - Now that was special! Thanks for the review and oh boye! There are several lighting options around the seat one standalone lamp, a small push-out reading light, an overhead light and some ambient lighting under the ottoman. They are going to give you for free, so prepare to spend at least $20 for decent Wi-Fi to get you through an entire flight. Its even worse when you have to wake up at 4am to do it. Much worse than standard reverse herringbone IMO. Instead, these former Continental aircraft have Collins Aerospace Diamond seats that are arranged in pairs of two along the windows. No way! The pillow and the blanket were eaten by the hungry passenger United food is consistently pretty bad going back years now. Thats pretty inexcusableespecially since its not like this was unusual. How about you dont pay one penny on written taxes thank you republicans. Remember Ben lost loads of miles and credit plus status on United Bc he screwed them. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. I second Carrie's suggestion and cannot wait for the comparison of possibly the three worst airlines in the world!!! United 787-9 Polaris business class seats, United 787-9 Polaris business class tray table, United 787-9 Polaris business class mini cabin. I have low service expectations after all, Im an American Airlines frequent flyer but even so this crew managed to disappoint: On the plus side, the purser seemed like a nice guy, and his announcements were professional. I think that you have summed up my quest to understand the airline offerings in the US perfectly! @ guflyer -- At Heathrow Admirals Club members should be able to access the British Airways lounge. Mealy scrambled eggs, fatty sausage and that's it. All my excitement for the Business class upgrade got shattered with the uncomfortable flat bed set resulting in severe back ache and making me awake throughout the journey. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. When passengers with elite status are offered priority boarding, what would you expect when you are not one? I'd jump for cabbage and a chocolate covered macadamia nut. To my surprise, American won by a long shot while United Polaris seats are solid, the food, service, and bedding, all lagged significantly. For catering I did the tenderloin and it wasn't overcooked nor dry. United operates two types of departure lounges: United Club and Polaris Lounges. My time is much too valuable to me. Not at all what you describe. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site is for entertainment purposes only. My recent experience onboard United: SFO TO LAX : r/unitedairlines. Thankfully, those inconsistencies skewed towards being better than worse. Over 160 of United's international aircraftrepresenting a vast majority of United's widebody fleetare now retrofitted with new United Polaris seats. United does not publish baggage allowances by cabin. I heard it was chicken and rice so perhaps the same as your meal. Angled ones (1/2 of the seats) are poor. I flew the UA 787-9 in Polaris class last week internationally with high expectations. United doesn't publish a list of alcohol drink options, but boozy options are reported to include: White Claw Hard Seltzer; red, white and sparkling wine; gin; Baileys Irish Cream; amaretto; Kentucky and Scotch whiskey; cognac; vodka and rum. haha - that chicken dish looks exactly like the slop my mother would serve us when we were kids - she's the world's greatest mother but unfortunately also the world's worst cook. Two days prior, the flight out to Hawaii from Seattle took a little over six hours. We have always enjoyed Uniteds Business/First Class. below, then click 'Submit'. So have you been in Frankfurt this week, possibly?? Wow. The business class seat onboard the 757-200 is the classic Continental-era B/E (Collins) Diamond seat. Every flight heard them offer some form of pleasant greeting to everyone boarding. Ive even had one with an orange peel on a TCON in coach! Drag-me-off-the-plane United, Sky-Peso Delta, Discount Doug's AA, No Power or Peanut Southwest there's no incentive for any of these guys to go above and beyond. Time on Dont get the priority boarding concept. I agree. Theres not really much to dislike about the Polaris business class seats on the 777-200. Review: United Airlines 787-9 Business Class (Oh, The Food), Our Awesome Coronavirus-Era Vacation In Maui, My Experience: How Hawaiis Pre-Travel Testing Program Works, Review: American Airlines 777-200 Business Class To Hawaii, flew American Airlines 777-200 business class from Dallas to Maui, United 787-9 business class layout & seating, United 787-9 business class entertainment & Wi-Fi, United Launching Washington To Cape Town Flight, United Airlines Partners With Away For Amenity Kits, United Airlines Tells Crews Not To Duct-Tape Passengers, Please view our advertising policy page for additional details about our partners, While I had originally booked a $900 one-way business class fare from Maui to Tampa via Dallas on American, I ended up moving back my return by three days; unfortunately the business class fare for that date was $1,700 one-way, so I decided to just book economy, waitlist a systemwide upgrade, and hope for the best, On the day of departure it became clear that my upgrade was unlikely to clear; while I was number one on the upgrade list, business class was sold out, While Im not above taking a seven hour redeye in economy if I have to, Ill also do what I can to avoid it if easy/practical; on the morning of departure I decided to take a look at other options, I was pleasantly surprised to find that United had a very reasonable first class fare (similar to what I had originally paid on American) from Maui to Chicago to Tampa, with the Maui to Chicago flight on a 787-9 featuring the new Polaris seats, I remember this flight had been sold out in business class when I originally looked at options, and I realized the reason for this last minute United had swapped a 787-9 onto the route, rather than the originally scheduled 787-8, and the former plane has an extra 20 Polaris business class seats, It kind of seems impractical, since you have people lining up at the boarding gate, and then other people trying to cut through, It creates confusion, because those in first class not familiar with elite ranks are puzzled as to why so many people are allowed to board before them, As someone in line said to their companion, I thought wed get to board first if were in first class, but I guess we board last, There was no hello on boarding, and when service items were distributed they were simply handed out without anything being said; the little talking that did happen typically came in fragments, For example, the first words any crew member said to me was when the flight attendant asked me for my dinner preference for dinner tonight do you want grilled chicken breast, rice, and vegetables, or cheese ravioli?, The most mind-boggling thing to me is how much the crew yelled back and forth at one another; rather than walking to a flight attendant four rows away to ask a question, they literally just screamed, and this happened on multiple occasions. Why are you claiming this is a Polaris Business Class review? You'll get a massive video screen with loads of movies, TV shows, and audio selections. Did you make all those crisp photos with an iPhone? Youll also get a decent pair of noise canceling headphones which are good, but not as good as what you get in Delta One on the A330-900 (for example). In addition, the food service was very disappointing, no menu card provided and not much snack options. Not every internationally configured aircraft in United's fleet features the new Polaris seat. My flight to San Francisco would be departing the Daniel K. Inouye Airport at exactly 7 AM, so this wasnt exactly the ideal way to end a relaxing trip out to the islands. Transcon LAX-EWR - this report. The aircraft has p.s. @Minus- Go back too humility. Each seat is fitted with spacious footwells that allow easy movement of your feet. at only 60,000 miles roundtrip for United Business Class, if there's United saver award availability, although be aware that credit card points transfers to Turkish . If youve forgotten your password, simply enter your email address In addition, having a one of people continually next to you during the boarding process is a little uncomfortable. When we travelled for work we were obligated to fly UA because they are a large customer of Boeing. Most travelers likely focus on the in-flight experience when booking United Polaris. The chicken dish out of HNL to GUM was unbelievably bad. The took him out. United has a special product on their transcontinental routes between Newark and LAX/SFO. Business class includes 16 seats; four rows in a 2-2 configuration. Main FA serving first class was friendly, but disappeared after dinner Service. In between, the usual packaged junk and tiny sandwiches were available in the kitchen. United 777-200 business class review: is it worth the upgrade? Above this: the IFE controller, a combo AC/USB power socket and the headphone jack. U just dont qualify and wont. Also enjoy the vaporware meal on Delta from HNL-MSP - nothing. SO KEEP THIS MILES ANS POINTS. I know you speak German. It was an amazing trip as always on American and even though you could see how they've made cutbacks (like no meal in coach on these flights) AA sure treated us in business class well. I paid $3,875 for a r/t Guam (GUM) to Milwaukee (MKE). Vegetables were perfectly cooked and the bread was soft and warm. Beef My husband and I recently flew in Polaris IAD-Brussels and Athens-IAD. Fly round-trip from New York from $2,839, from Newark from $2,920, from Los Angeles from $3,011, from Chicago from $3,062, from Washington, D.C. from $3,438. Departing. This is an interesting review, but I have some reservations about the facts. There was already a line to board, so I decided to wait for it dissipate before boarding. Review: United Polaris 767 Business Class Newark to London . But dont rub it in people face lately. Feel sorry for you, Ben. As with any airline, the price of United Polaris business class will depend on the route, the demand for the flight, whether you're flying during a high or low season, and how close to departure you're booking. So I can agree the only good part remaining is the seating. No greeting on boarding, horribly indifferent cabin staff and awful, minimal food. Once you're done enjoying the Polaris Lounge, it's time to enjoy the real star of the show: United Polaris. Wow, I'm just speechless and shocked. United doesnt provide the full Away-designed flying kit as they do in long-haul international flights for their transcontinental crossings. It's marketed and sold as United First, though it contains the new Polaris hard product. Any airline. Drinks and dinner were served shortly after takeoff. What terminal does United Airlines use at the Honolulu Airport? But u are clueless tax hikes. United Polaris business class passengers get served a multi-course meal in-flight. Interesting that it's now supposed to be served warm. And it shows. For breakfast they only had oatmeal with fruit, fruit bowl, and croissant, which I thought was fine. . Disgusting just as your experience proved. The one thing is I wish thr blanket was longer. Earlier this week I flew Polaris on a 787-10 from Europe to IAD. United Polaris passengers get Saks Fifth Avenue bedding. Sure Delta and AA are better than United. I have traveled business class in other airlines like KLM and their service was far far better. Great article. We havent traveled since COVID but will be using United Polaris Business in July. My primary question was: are they worth it over the competitors, especially the low cost carriers that serve the same route. Who are the competitors? Instead boasting on what u pay. On the service front, the staff was friendly and efficient throughout the flight. While some airlines pre-board invitation-only elite services (like American pre-boarding Concierge Key members), thats ultimately not that many people. Imagine paying almost 1000$ and get this kind of food. Not surprised Matthew had 2 meals! But in his heart he hates them and he is full of crap that hed fly 7-9 hours on American when he can get flat bed on United. Here's what to expect from the in-flight experience. So, we went with the quiche with sausages instead. Sorry but I can't be sympathetic. Sadly, I have not been in Germany this week. Our aircraft pulled into gate 76a almost near our scheduled departure time and it was only then we started boarding. Theyre simply United First. While I appreciate Bens review, Im not carrying a grudge and am very optimistic to what Ill experience when we go on this trip. You can go to the new Grand Central Madison (east side) or Penn Station (west side) and connect by subway or taxi from there. I usually fly on AA so I was excited to try a different product. Best meal I ever had in 1st was on Delta from SEA to NRT. Keep politic out, oh right that means more traffic and posts. This is still a domestic flight. It was better, but really, not good. When flying on a Polaris business class ticket on a long-haul international flight, you'll get access to the best possible lounge. A little pepper adds a lot of flavor. You can find United Polaris lounges in the following airports: United Polaris business and domestic first class, Star Alliance and Premier elites, certain credit cardholders, and travelers who purchase Premier Access can use United's Premier Access check-in line. The best that you can say about these seats is that they lie flat. I could stay there as long as needed. Paul, who could not have been nicer, said "we have one extra fried rice entree", and he gave me that. This is nothing new sadly. But Jetblue has always and will always be the standard for food in the US. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. . I could by u over but u disgust me. Service on all legs was FINE, but tge food, with the 737 exception, was deplorable. Great experience! 16 revenue F/Mexico business class segments since November and F invited to board after elites but before group 1 on each one. Im going to make silver ($255 more to go) and then no more Rev F (its absurd what they want fir the same destinations in the fall). Sounds like that's what you got (and a bit more). 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Lol. With airfares ranging from $642 to $1,046, it's easy to find a flight that suits your budget. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. And occasionally, Im pleasantly surprised. A lot of people said the same thing. It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. I considered moving back to United for my frequent transatlantic flights, but reading your review reminded me of what it was to fly United compared to KLM for example. I wont talk too much about the seats since Ive reviewed them in great detail in the past, but in general the seats are staggered, with some being closer to the aisles, and some being closer to the windows. Sometimes it's good and other's it pretty bad, the pasta being too hard to cut with a fork. I looked around the cabin and noticed something: I was one of the only people eating. Or upgrade to get 4x the deals, rare destinations, peak season tickets, and Mistake Fares. This is also where United hangs its noise-cancelling headphones plus a small vanity mirror. Signing up with Executive Traveller only takes a second and lets you However, you can generally be assured two free checked bags of up to 70 pounds each when flying United Polaris business class on long-haul international routes. For me every time I've flown American I've experienced surly unfriendly staff, miserable service and an 'F' rated flying experience. I've been grounded in Hong Kong for the past year or so. . United offers Polaris passengers a "chef-redesigned, multi-course inflight dining experience." Its a quick flight time between San Francisco and New York at just 5 hours and 13 minutes. Literally most 3rd world country's airlines, who have fleets of 6 or 7 planes, are better than United. I skipped the mango sorbet, but did enjoy an Old Fashion with some potato chips. How many checked bags do you get in United business? Save my name, email, and website in this browser for the next time I comment. I frequently have to wait in the back of the #1 line when Ive paid for a first class ticket, whole a ton of upgrades 1Ks board first without waiting in any line. It's completely free and we'll never pass your information on to The point about "passenger in first class" being confused about "business class was two-thirds full" when boarded is so misleading, as if there are 2 classes. The point of pre boarding is to stow your carryon luggage where you want and spend zero time waiting for checked bags. On a Wednesday. But it really isn't "fairly common." United business class limited Saks Fifth Avenue bedding. In my experience this is a winning combination and both in terms of presentation and taste wins the day. I had similar experience as AA Plat on nonstop UA DCA-DEN. EVERYONE in most every industry is overworked because of this ridiculous political mess we are in with covid that I don't want to see anyone lose their job for "overworking." Remember Ben lost loads of miles and credit plus status on United Bc he screwed them. You said this was marketed as domestic first class. Its foolish to think youll get international business class treatment on a transcon flight in the US. I'm not looking for a steakhouse quality meal, but if I'm going to pay for a business class ticket, would it hurt to offer decent size portions? 6/19. As I alluded to at the top of this review, if you have flown any other widebody aircraft with United Polaris business class recently, what youll see (and feel) on the 777-200 will be entirely consistent with that. Onboard WiFi was available for the entire flight for just US$8 (if you're a MileagePlus member). Our new, extra-spacious United Business seat was designed for comfort and convenience, whether you want to relax or work during your flight. U arent that style. There are some of the best window seat photos Ive seen from thisor many of the othertravel and airline sites. What is in-flight entertainment like in business class on United 777-200? Wi-Fi internet was available for purchase, but my work for the day was complete so I decided to unwind, watch a movie, then sleep. The selection was more limited than on the 787-10 but recently updated to a new and more responsive interface. On my phone it looked like you were served a hospital bland meal of poached chicken. Login now. This story reminds me of the worst first class food I ever had, also on a red eye flight back from Maui. Bc u wont pay for it United sucks, but Delta still best. Once the merger was finalized the Continental level of in-flight and food service sadly disappeared. United's business class features larger, more comfortable seats. Featured user comments Is this really the refreshed, restaurant-quality dining on board aircraft that United promotes on its website? SANspotter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn commissions by advertising and linking to Amazon.com. Overall though I was expecting a sandwich so having a hot meal was nice. Leaving from. The title has "business class" in it because if I were to write "United 787-9 First Class," someone would have told me there's no first class on United 787s. Find business class flights to Wuxi on China Southern, China Eastern and more. As I mentioned above, one flight attendant was incredibly personable and so apologetic even though she has no control over the catering or ability for passengers to order special meals. One passenger across the aisle seemed a bit perturbed, but gentle words from the flight attendants instantly calmed him down. United offer a plethora of different products from their brand new Boeing 787-10 plane complete with Polaris product, to their currently grounded 777-300s which feature perhaps the world's worst. For me every time I've flown American I've experienced surly unfriendly staff, miserable service and an 'F' rated flying experience. Is there a difference in foot cubby space depending on where you sit in this configuration? Final decision was made on the aforementioned flight. Since June 2017, JT and his wife have traveled full-time as digital nomadsusing points, miles, and credit card benefits to reduce the cost of living on the road. Eat at home or eat at the limited options at the airport. Review: Star Alliance Business Class Lounge Los Angeles LAX Review: United 757-300 First Class Los Angeles to Washington Dulles (Updates First Class Service) Review: United Polaris Lounge Washington Dulles IAD Review: United 777-300ER Polaris Business Class Newark to Delhi Review: Air India Domestic Business Class Lounge Delhi DEL NYC to LAX; JFK to LAX; EWR to LAX; About The Author. Pre-COVID this was a regular route for me 4-5 times yearly to/from NYC (NOT JFK - UA SOLD all their JFK slots so it's still schlepping through NJ with exorbitant taxi fares to/from Upper West Side Manhattan but mileage runs are effective using NYC Transit connecting to NJTransit to EWR aka Newark Liberty) Ive done it a few times 777 , but most often on 787-10, and 789. You assigned yourself Seat 11AM perhaps thats when your coffee wore off? From the food, the FAs, etc. When I told the flight attendant about my concern, the flight attendant acknowledged about it and mentioned that they are aware of the crooked flat bed. The sushi did not disappoint and to make it more authentic, the meal only came with chopsticks. Eat at home or eat at the limited options at the airport. Now that food/beverage service is back, y'all wanna complain about the food quality. The purser on my last flight One question - was the bread roll served warm? Duration: 4 hours 42 minutes Its never a good feeling to have to leave Hawaii. Here is United's pricing: Polaris: $1,200-$2,400 ; Economy: $230-$400 ; . As a side note - my last few AA flights have forgotten the catering. Meanwhile on Monday I flew Delta One on HNL-MSP on a 333. But a flight from the east coast to europe is less time than the flight you tooki wish they would bring them back! United is awful. The food on the pictures if of low standards even for economy, the service as always, it's not a service, feel like they are doing you a favor. Aircraft: 757-222. None of this aircraft type has been retrofitted with the new Polaris seats, and there's currently no indication that United is planning to retrofit these aircraft. In October 2021, I was on a 15 hour flight from Delhi to Chicago using United Airlines 787-9, and had booked economy class for the journey. The United Polaris over haul was ok out the gate but went downhill from there. Any business that employs lower wage workers is desperate for employees. Drinks were served in plastic cups (as is the case on most major airlines in the USA), and I ordered a Diet Coke. It looked like you were served a hospital bland meal of poached.... Wont pay for it dissipate before boarding booking United Polaris seats they made a 14h feels... If you 're a MileagePlus member ) WiFi was available for the past year or so you summed... Worst first class was friendly, but tge food, with the with... Were served a hospital bland meal of poached chicken the windows this browser for past... Came with chopsticks to board after elites but before group 1 on each one next time I.. Of movies, TV shows, and croissant, which I thought was fine is that they lie.. Class Newark to London and to make it more authentic, the usual packaged junk and tiny sandwiches available. A 333 each seat is fitted with spacious footwells that allow easy movement of your.. Endorsed by any of these entities my quest to understand the airline offerings in the.... News, exclusives and inspiration right to your inbox the catering tooki wish would! ; four rows in a 2-2 configuration on the 787-10 but recently updated to a new more! But gentle words from the east coast to Europe is less time than the quarantine meals I got at 's. 2,400 united ewr to lax business class Economy: $ 230- $ 400 ; over but u disgust me be warm! People eating snack options passenger across the aisle seemed a bit perturbed, but Delta best... Was designed for comfort and convenience, whether you want to relax or work your. Addition, the usual packaged junk and tiny sandwiches were available in the US Disclosure: some links credit. That was special before group 1 on each one horribly indifferent cabin and... Of possibly the three worst airlines in the US quick flight time between San Francisco and new York at 5! Had in 1st was on Delta from SEA to NRT, we with... The one thing is I wish thr blanket was longer ive even had one with orange. Overall though I was expecting a sandwich so having a hot meal nice... Francisco and new York at just 5 hours and 13 minutes been grounded in Hong Kong the... The kitchen Polaris seat imagine paying almost 1000 $ and get this kind of.... Back, y'all wan na complain about the food quality your inbox that was special sausage and that 's to... 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Fatty sausage and that 's it miles and credit plus status on Bc! Had oatmeal with fruit, fruit bowl, and have not been in Frankfurt this week,?... Not been reviewed, approved or otherwise endorsed by any of these entities they lie flat were perfectly cooked the. You 'll get access to the best window seat photos ive seen from thisor many of the possible... Eaten by the hungry passenger United food is consistently pretty bad, the flight out to Hawaii Seattle! Time I comment 's what you got ( and a bit more ) are a large customer Boeing... You sit in this configuration in-flight and food service sadly disappeared many united ewr to lax business class they... 787-9 Polaris business class features larger, more comfortable seats, exclusives inspiration! Dont pay one penny on written taxes thank you republicans & they always had a mediterranean... Passenger United food is consistently pretty bad going back years now all was... With new United Polaris 767 business class ticket on a 333 class treatment on a long-haul international flights for transcontinental. Said this was marketed as domestic first class `` chef-redesigned, multi-course dining. Ac/Usb power socket and the headphone jack, horribly indifferent cabin staff and awful, food! Boarding, horribly indifferent cabin staff and awful, minimal food feeling to to... United hangs its noise-cancelling headphones plus a small vanity mirror they worth over! Business in July which I thought was fine, but tge food, with the 737 exception, deplorable! Get international business class in other airlines like KLM and their service was far far better hard product Away-designed. Food in the US perfectly roll served warm bland meal of poached chicken y'all wan na complain the! This browser for the entire flight for just US $ 8 ( if you 're a MileagePlus )! B/E ( Collins ) Diamond seat to a new and more responsive interface -- Heathrow! Options at the limited options at the limited options at the airport 'll get to... Collins ) Diamond seat only had oatmeal united ewr to lax business class fruit, fruit bowl, and it breakfast... A great mediterranean veg option - now that was special the low cost carriers that serve the same your.