Port congestion. DHL isnt a small shipping company but its not as big either as some other carriers. It also means that the consignment is ready to be released by Customs. First, you can try contacting DHL customer service and explain the situation. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. DHLs app isnt always trusted. Some packages might even take weeks to clear customs in situations like this. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . The hold normally isnt longer than 1 week. Customer service should be able to provide additional details about the cause of the delay. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. Express courier delivered parcel and documents service for your shipping needs. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. It is possible for business operations to even get suspended. If a hold does not seem to be resolving itself, contact the company to find out what is going on. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. By Tuesday, things could be up and running like normal again. truck instead of air). There are several things that can cause a delay in your shipping. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. Perhaps a hurricane has caused the cargo ship to be late leaving the port. In some cases, DHL might remove this shipment status in a day. So, if your shipment is work-related, your work will also be impacted. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. DHL EXPRESSON DEMAND DELIVERY. It will also be delayed while they work out which route to use. The batteries must be contained within the devices. However, natural disasters are a totally different scenario. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. Natural disasters are another common reason for shipping delays. Moreover, there are times when changes occur deliberately as a cost-cutting measure. How can I get my shipment status to change from on hold? But what do you do when DHL has placed your shipment on hold? When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. The carrier is the one who sends out the Arrival Notice. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. Read more below. A DHL shipment on hold message means that there will be a delay in the delivery of your package. DHL is well-known for its on-time delivery and low pricing for international shipments. There are times when the vessel needs to make an emergency stop at another port until the weather improves. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. Some packages might even take weeks to clear customs in situations like this. The occurrence of a pandemic may be considered the worse scenario of all. This is very frustrating, but it cannot always be avoided. or Select a different location. Delivery delays can be caused by events beyond the control of DHL, e.g. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. Dont panic; your package will resume its journey as normal when the courier reopens for business. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. Schedule A Pickup Anytime with MyDHL+ Delivery time may be extended due to factors such as weather incidents, customs or backlogs. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. Delays can also be caused by problems with DHL or clearance problems with border customs offices. DHL just said to be patient and that it would be sent out as soon as they had a flight available. I travel around the world and US. I think l they do this to get additional money fro. Open the DHL Express website and click on contact us. Your tracking number lets us find the right division contact to answer your questions. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? I HIGHLY recommend the services at US Global Mail. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. If your package is on hold because of strikes, it might stay on hold until the strikes end. More than 2 mobile phones, laptops and other small electronic items. Save my name, email, and website in this browser for the next time I comment. This will give you a full refund for your shipment. Incorrect or incomplete delivery address and contact details. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. Did you want to track a DHL Express Reference? Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. Why is my DHL shipment on hold in Hong Kong? Although this is not expected to occur often, pandemics can last for more than a year. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. However, what does it mean when you see the DHL shipment on hold message? for non-commercial purpose. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. FedEx, USPS, and UPS all see their fair share of incomplete information as well. But if they have exhausted all options, the only thing they can do is wait for you to contact them. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. Delays in deliveries are frequently caused by errors in the recipients contact information. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. Contact us, No contract. The same goes for natural disasters. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Manage shipment as a guest. Although on hold is usually a result of something happening at a border (e.g. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. We will make another delivery attempt when the receiver is again open for deliveries. Hoping yours gets to you quickly and safely! A DHL shipment on hold message means that there will be a delay in the delivery of your package. The best thing you can do is contact DHL for updates. Next Step Shipment will be processed on the next available cycle to the destination. 100% satisfaction guarantee. The U.S. Customs can ask for additional requirements too. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. You can only hope that the items will not get lost along the way. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. The difficulty with this is that the domino effect can arise. In general, once the shipment has reached our facility, a tracking event will appear. Now that you know what shipment on hold means and how long it might last, how do you fix it? If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Remember that. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. Its a type of document, which serves as proof of ownership of freight and transportation. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. It is usually due to a delay in the packages journey. There are multiple potential explanations for this issue showing up. Take your post-purchase order tracking experience to the next level. Incomplete documents will almost always hold up your package in customs. Bad weather conditions are a common cause of shipping delays. ), it can also happen within a country. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. on the DHL Express website with your tracking number only to see the same message there for days on end. Why pickup your mail in person, when you can get it on your phone? These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. I have the same case with DHL :( What happened to your package now? International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. No, on hold does not refer to a parcel that has been misplaced. It is normal for a hold to be resolved within a week of it occurring. If this happens, then you will see on your DHL tracking information the message that your package is on hold. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. Excellent!! There is also a possibility that your parcel may have already reached the port of destination. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. The commercial invoice, bill of lading, packing list, arrival notice,! 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