So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. The list of things that are prohibited on board, 4. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. A fare difference may apply at the time of rebooking. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. If you are. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. No change fees will be charged for Voyage date or cabin changes. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Find the right card for you. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. We've made it safe, so you can do everything. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. COVID-19-related requirements to keep our Sailors and Crew well. United rolls out free fleetwide Wi-Fi for select flyers. Check here before booking an award fare. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. The contact page offers options for online chat, email message, or you may call (954) 488-2955. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Plus, your own feed of TPG content. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Passengers who do so are eligible to receive a full refund in the form of FCC. The list of required items to bring with you on embarkation day. What to book before you get to the port, 2. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. What happens if a Sailor tests positive for COVID on board, 6. TPG values it at $1,600. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. We will seek your express consent before doing so. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. Submit an insurance claim if travel protection (aka travel insurance) was purchased. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. Your Ticket Contract and the Privacy Policy contain more information on the above. Cancel booking. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. Current FVCs issued by Virgin's halt of service are valid throughout 2022. 2. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). Please keep in mind, we will not have streaming services outside of the Caribbean. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. What you can book once youre on the ship, 5. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Here youll find everything you need to know so you can book and sail with confidence. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. If you test positive, you will be denied boarding. Heres a peek. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. All money will be forfeited for cancellations two weeks or less before sailing. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. In some cases, the answer is yes. You can, of course, unsubscribe at any time. Our considerations and protocols at our destinations, 9. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. Yes, I want to receive emails from Virgin Voyages. Smoking areas are provided around the ship. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. When you cancel the cruise: This gets a little tricky. 8. A complete look at Virgin Voyages' refund policies. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Per person taxes and fees will be refunded to the credit card on file. In order to do so, heres what were doing and what well need from you: 4. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. Related: A Disney cruise vs. a visit to Disney World during the pandemic. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. -- please see the links below. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. The current welcome offer on this card is quite lucrative. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. For an up-category change, applicable fare increase is due at time of change. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. 3. Virgin calls their FCCs Future Voyage Credits or FVCs. 6. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Required pre-flight COVID tests on disembarkation. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. (Proof of a positive test result is required. Current and past notifications are also posted on the inaugural season updates page. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. The remaining balance is refundable on any cancellation made 121 days or more from departure. But if you need help, well do our utmost to provide it. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). Sir Richard Branson's . The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. 5. Executives hint at an answer. The list of things we recommend that you bring along with you, 5. Does MSCs latest vessel really cater to Americans? Terms apply to the offers listed on this page. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. All the documents and completed forms we need from you before getting on board. We will look after you if you test positive for COVID on board. 3. This post contains references to products from one or more of our advertisers. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Flights and transfers are not included. Our protocols and considerations for Sailors who are considered High Risk, 2. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. The new policy will go into affect starting July 24. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. 1. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. We'll run a soft credit check to find special offers, but it wont affect your credit score. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. Entertainment. Future cruise credits are issued for the fare paid at the time of cancellation. Complete the health-check form in our Sailor App, 2. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. Welcome to help centre. Plus Ups are excluded. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Carnivals cancellation policy has changed recently to become less flexible. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. 4. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). If you have paid in full, the amount will be issued in the form of FCC. Required pre-flight COVID tests on disembarkation. Once you check in, youll receive your Band and board the ship. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. 25 Feb/23. Any such changes are for your safety and beyond Virgin Voyages control. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. For Sailors who test positive for COVID-19 or refuse to quarantine. Credits must be used toward a new booking within 24 months of issuance. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. The first thing to know is that seven days beyond booking, your deposit is non-refundable. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Within 120 in Premium. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Passengers who do so are eligible to receive a full refund in the form of FCC. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. 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