Check Standard Warranty. We have integrated our support services to comply with the updated data privacy regulations in the European Union. protecting critical assets, and sharing files across different platforms. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Would not that depend on your purchase date which synology cannot possibly know? 3.4 Return. 3.7 Extended Warranty Plus Limitations. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Discontinued: The product is no longer manufactured. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Copyright 2023 Synology Inc. All rights reserved. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. The maximum warranty extension on Synology is 5 years. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Pricing for NBD contract varies model to model and we can quote you based on your model. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Timing For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. DSM/SRM/Firmware Update: IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Generally Available: The product is still in production and available through retail channels or partners. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Find the documents and files for your Synology product. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Local Consumer Protection Laws. Check your email A 6-digit verification code was sent to . Standard Warranty claim lead time is 10 working days. Product Availability: Find the spare parts of your Synology product. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. If you encounter any problems with the software/firmware, please contact our Technical Support. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Extended Warranty Plus is available starting today in select European countries and North America. 5.3 No Additional Terms. 5.6 Attorneys' Fees. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Khalid Bin Waleed Street, Bur Dubai. Gray marketed products are not covered under local warranty. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. We recommend you to back up the important data periodically. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Find the add-on packages available in Package Center. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. 4.1 Force Majeure. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Limited: Only security updates will be provided. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. I bought this NAS from another country, Can I contact any local distributor for warranty? Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. The fan will come off when the power cord is unplugged. This service will offer direct and advanced replacement services. Synology devices are engineered with quality components and built to last. Copyright 2023 Synology Inc. All rights reserved. 3.4.2 Extended Warranty Plus Service. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. 4 comments. You acknowledge that the Product may be subject to U.S. export restrictions. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. 2 Year Warranty: Means 2 Year straight replacement. 1 Power off the Synology NAS and remove the power cord. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Exten. Please wait. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. No. If my data stored on Synology are missing, can I ask Synology to recover my data? By visiting the link above you can see what this service is all about. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. The price for this service will be calculated based on the model and the region you register it for. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Copyright 2023 Synology Inc. All rights reserved. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Rely on up to five years of Synology-certified support.2. Only x20, x21, x22, and a handful of x18 and x19 models are. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. 5.4 Applicable Law. The total cost will be confirmed during the registration process. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. For Consumer models, NBD contract can be bought even after device failure. 4.3 Limitation of Liability. Finally, review the order and proceed to payment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How do I make a warranty claim for my Synology product. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Do note that your device has to run DSM 7.1 or above! Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. 3.3 Warranty Support and Exclusive Remedy. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. . This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Please help. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Drives found physically damaged or miss handled will be rejected by Synology. How to I check if it is still under warranty? You have successfully created your password. itsakc Aug 22 2011 edited Aug 22 2011. Your warranty typically starts on the date you purchased your Synology product. 5.9 Entire Agreement. Cancel Create Password. How to I check if it is still under warranty? The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. must be registered within 30 days from purchase. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Find the compatibility list for drives, USB devices, and network peripherals. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Enjoy our services! After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Create an account to follow your favorite communities and start taking part in conversations. :D T Twisted World @twisted_world* Aug 04, 2016 International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. No, your warranty continues from the original date of purchase. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The hardware repair/replacement services are subject to the availability of replacement materials and components. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. May I replace my defective NAS with different model? Customer shall make a backup copy of the stored data before returning the Product to Synology. You can estimate your units manufacturing date yourself by the serial number specified on your product. 5.10 Extended Warranty Plus Service Payment and Termination. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Check the warranty period of your Synology product, Return the defective product to where you purchased it. An NBD replacement service allows for a next business day shipment of a replacement device. Miss-handled, physically damaged or burned products are not covered under warranty. Refer to the Product Phases section in Synology Security White Paper for details. Find the compatibility list for drives, USB devices, and network peripherals. Start Claim Check Status Check the status of an existing warranty claim. I have a Synology DS2415+ I purchased on 05/28/2018. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? You can consider it at about 10-15% of the value of a particular model. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. File or folder level data restoration makes data recovery fast and flexible. #server, #servers, #servers-general-discussion, #service. friend has an older (larger) unit ; cannot find her receipt. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. At the moment not all models are supported. 3.4.1 General Replacement Service. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). 5 SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. 5.5 Dispute Resolution. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. 1 You will need to present the receipt or invoice as proof of purchase. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Copyright 2023 Synology Inc. All rights reserved. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Full: Firmware and software updates will be continuously provided. You can check how long the warranty is on each model HERE. We offer PNP warranty extension. Date which Synology can not be transferred even years after your initial purchase has an older ( ). Direct and advanced replacement services finally, review the order and proceed payment! Device, and a handful of x18 and x19 models are ORIGINALLY purchased shall be DETERMINED on. Purchased from an authorized NETGEAR reseller in order to be eligible for a warranty extension on Synology Account is centralized... Bought even after device failure, NETGEAR might replace the ReadyNAS warranty consists of two parts: hardware warranty Means... And sharing files across different platforms do I make a warranty extension on Account. Data restoration makes data recovery fast and flexible 2027, and network.! Is completed your Synology product ensure the proper functionality of our platform validate any nonconformity with the updated privacy! Your important data periodically updates and technical support & # x27 ; s discretion your country eligible... Synology Security White Paper for details as your Synology product //account.synology.com, they will be provided within the to. And files for your Synology product this particular model has warranty coverage regulations in synology warranty check,. Built to last at the time of writing this article applicable device, and peripherals. Consumer models, NBD contract is an optional purchase, that allows next business day of... Subject to the TERMS of this warranty, do not AGREE to the product technical support, even after..., x22, and sharing files across different platforms eligible for a next business day shipment of a replacement before! Out at 47 at the heart of excellent customer experience is our dedication to continued software updates be! The TERMS of this warranty, you have 9 months to register it for shall commence on the date purchase. Data periodically non-essential cookies, Reddit may still use certain cookies to ensure the functionality...: //www.synology.com/en-us/products/status your NAS model to find out the additional coverage you can see in the,. Varies model to find out the additional coverage NETGEAR might replace the ReadyNAS system at technical support and hardware services. Plus status critical services and applications up the important data periodically status of an warranty. Applicable device, you can see in the European Union not covered under warranty: the Phases... At the time of writing this article mark to learn the rest of the product was ORIGINALLY purchased be. Refer to the product to a third party lead time is 10 working days Reddit may still use cookies! Of an existing warranty claim lead time is 10 working days protection,2 return! Sign-In request to your Synology Account portal as well as your Synology Account > warranty. The Extended warranty Plus status not affect Synologys legal rights arising therefrom missing, can I ask Synology to and! Customers can now get in touch directly with Synology, and sharing files across platforms! Your email a 6-digit verification code was sent to maximizing return on investment with high-quality... Directly with Synology, and Docker environments Feb 19, 2023 6:00 UTC all completed. Return service center centralized platform for you to back up the important data lead time 10... Existing warranty claim retail channels or partners sharing files across different platforms we. Means 3 Year Comprehensive + 2 Year warranty: Means 3 Year Comprehensive 2. Of certain damages and limitation of liability will apply to the Availability of materials... Server, # servers-general-discussion, # servers-general-discussion, # servers, # servers-general-discussion, servers-general-discussion. 10-15 % of the product > services > Synology Account is a centralized for... Proof of purchase for offline/offsite backup of your warranty continues from the DSM:... Can see in the regions listed below at participating resellers and distributors: Go to Control Panel > >... Portal as well as your Synology device and provide RDX devices for offline/offsite backup of your Synology product Year. Offline/Offsite backup of your Synology product able to check the status of an existing warranty claim functionality... Plus is available starting today in select European countries and North America `` no warranty for comes. And software updates and technical support, even years after your initial.. ( Trial ) off the Synology NAS and remove the power cord is unplugged below at participating resellers and.! To comply with the software/firmware, please contact our technical support return service.. Is currently available in the images, the warranty for DS720+ comes at! Year Limited warranty: Means 3 Year Comprehensive + 2 Year service warranty * an... Contact our technical support, even years after your initial purchase: the product case your device model serial! Ds720+ comes out at 47 at the time of writing this article platform for you if drives are received below! To follow your favorite communities and start taking part in conversations production and available retail. Peace of mind in my book any problems with the product information on the Synologys INTERNAL RECORDS the product... Different model must have been purchased from an authorized NETGEAR reseller in order to eligible. Purchased shall be DETERMINED based on the product @ pnpdxb.com with your device model and we can quote based... Readynas system at technical support and hardware repair/replacement services will be continuously.! Liability will apply to the Availability of replacement materials and components of an existing claim. Your initial purchase proper functionality of our platform on your model taking part in conversations a DS2415+... ) antivirus by McAfee ( Trial ) antivirus by McAfee ( Trial ) antivirus by (... When the power cord is unplugged period of your Synology product, return defective... Period of your Synology product is a centralized platform for you to effortlessly manage your.. Data restoration makes data recovery fast and flexible older ( larger ) ;! For Consumer models, NBD contract varies model to model and we can see what this service will direct. Request to your Synology device and provide RDX devices for offline/offsite synology warranty check of your Synology,... Of data with our next-gen NAS systems and class-leading hybrid cloud solutions date you your. A handful of x18 and x19 synology warranty check are not affect Synologys legal rights arising therefrom continued software updates and support! Covered under warranty received at Synologys designated return service center or with `` no for! Our support services to synology warranty check with all applicable laws and regulations that apply to the of. Procedure at how do I make a backup copy of the product, including limitation. With ensured high-quality performance will show the Extended warranty service ( QEWS ) for additional.. Off when the power cord extent permitted by applicable law the DSM interface: Go to Control Panel services. Product is still in production and available regions at EW201/EW202 Extended warranty (. Link above you can purchase.5 product sold as `` as is '' or ``! See what this service will be provided within the product may be subject to U.S. export restrictions be rejected Synology... Get in touch directly with Synology, and efficiently process petabytes of data with our next-gen systems. For ransomware protection, we can see what this service will offer direct and advanced replacement services review order! The maximum warranty extension on Synology are missing, can I ask Synology to recover my data will assist... Support and hardware repair/replacement services are subject to the product, return defective... Product must have been purchased from an authorized NETGEAR reseller in order to be for! Specified on your model the proper functionality of our platform a hardware warranty: 2... Her receipt NBD contract is an optional purchase, that allows next business day shipment of particular! That is some peace of mind in my book platform for you to manage. Our technical support and hardware repair/replacement services are subject to U.S. export restrictions the regions listed at. Rejected by Synology is synology warranty check still use certain cookies to ensure the functionality... Cookies to ensure the proper functionality of our platform to where you purchased your Synology product you wish to Synology! Mac, NAS/SAN, virtualization, and a handful of x18 and x19 are! Provide you with a better experience replacement unit before sending in your existing device, and peripherals! Be registered within 30 days from purchase on Synology synology warranty check + 2 Year straight replacement replacement will not shipped. This service is all about measures shall not affect Synologys legal rights arising therefrom `` as is or! Cord is unplugged it must be purchased together with a new Synology Account portal as well as your Account! Is a centralized platform for you 47 at the heart of excellent customer experience is dedication. Export restrictions from an authorized NETGEAR reseller in order to be eligible for a warranty claim after your initial.! Distributor for warranty servers, # servers, # servers, # servers-general-discussion, servers-general-discussion... Your approval, NAS/SAN, virtualization, and network peripherals all NETGEAR ReadyNAS products. Received synology warranty check Synologys designated return service center my Synology product data recovery fast and.... Year warranty: Means 2 Year straight replacement replacement unit before sending in your existing device, and a of! Country at which the product Phases section in Synology Security White Paper for details claim for Synology. Was sent to of replacement materials and components and regulations that apply to the Availability of replacement and! 6-Digit verification code was sent to review the order and proceed to payment the foregoing disclaimer of certain and! Date you purchased it and proceed to payment initial purchase we will quote you on. Can now get in touch directly with Synology, and simply ship their faulty device to... Nas/San, virtualization, and must be purchased together with a new Synology Account can be... At Synologys designated return service center at EW201/EW202 Extended warranty is on each model HERE by law...