TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! for 33 years. Please try again later, Do Not Sell or Share My Personal Information. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. Been preparing taxes professionally for 10+ years. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! I have been calling daily and sending emails to support to be told its being escalated multiple times. They still you anything to get you off the phone! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. My E-mail is hess72384@gmail.com. Wednesday - no check - ok call spend my lunch hour on hold, no human. Desired outcome: I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. Do not use santa barbara tax products or turbo tax. Fight for your money Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Tax Professional Dashboard. Ask, or enter a search term below. I was on hold for over two hrs only to be hung up on. I have missed the compliance training due dates due to the lack of help. To get my full refund that the irs told me they have of mine. Been using their services for almost 17 years. My refund was sent to this institution by the irs. that we would get back after her fees had been taken out. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. I am having the same problem with this tax product group. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Enter "2021" as the Tax Period. ok, I'll give them 1 more day to be officially "late" Please contact me if your interested in joining. My company name is The Whiz Kidd Fs contact [protected]! International Association of Better Business Bureaus. I filed my taxes with TaxSlayer online and funds were for direct deposit. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. I would like to verify my information and get an answer to where my money is. Still waiting since June 2020 for substantial refund. They didn't do that. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? Judging from the number of complaints, I am led to conclude the latter. They process the refund when you have the Turbo Tax fee taken . Ask your provider about other IRS e-file options . Years in Business: 32. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. My refund was issued to this "bank" on February 2nd. **, **Say "Thanks" by clicking the thumb icon in a post. This will be year 3 that I havent gotten my taxes back for 2020. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. I put my info in correctly. Unable to create a TPG account or login to the TPG website? User Verification ( what's this? ) How long did it take you to get your check? Tax Services. GDB/SBTPG have mastered the art of avoidance and obfuscation. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. The reason why they were having to mail my refund is because my Bank didnt accept third party. Whenever they feel like it that is. Hi there boys and girls ME again. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. Managing Client Info & Activity. Well thanks to TPG my husband myself and our child are now homeless! Verify by phone. Subject. Our Customer Care team can help you out! I would like my tax returns mailed. They sent it back to sbtpg . Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. This happened to me. But wait, there's more! Submit a request. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Do u have a way to connect outside of here? when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. They just dont care. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. If they send it back to irs who knows when I will get my money. Green Dot only option was to call the originator which is TPG Products. If this is not fixed by tax season I will be filing a lawsuit. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). Get Fax receipt. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. Never again. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! I have seen a number of review shaming this company. Im over it. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. I gave him few days and when I wasn't getting any call I decided to give him a call. "contactPoint" :{ I have been looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason, its not. Refuse to update my information. I am an Enrolled Agent. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. They never asked me for ID or SS card! For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. "url": "https://www.taxact.com", I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? Using your Inbox for Client Management & Communication. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs Client ID. Santa Barbara Tax Products Group [SBTPG] - Payment not received. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. I get a check from University Bank aka Santa Barbara Tax Products Group. So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. Someone needs to do something to help us get our refunds now. It shouldn't take this long to electronically deposit. So what do I get after leaving these messages MORE messages to call their 877 number. Jerry and Johnnie moser. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" At this point I've left the office and the documents are on the work computer. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. BBB reports on known marketplace practices. Next time i'm not going to be lazy and pay my fees upfront. Last 4 of SSN. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. Submit a complaint and get your issue resolved. Alternatively, you can visit the Santa Barbra Tax Products Group website. Same here! Contact Information. The SAME HERE happened to me. Something went wrong. it said it was returned to the originator which would be TPG. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. Does anyone here have ideas of who to call to find out if they are collecting interest or not. Call Green Dot: 866-795-7597. Hopefully I will help somebody in the future not go through the same thing. Money owed to Ariel obroen, Got about 6 lol. They should be shut down! The problem is, it is not treated as fraud and cannot be retracted easily. It's 1-24-23 and I still don't have it. Send form. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. Is this your company? so we called them back demanding his money and they still said they didn't have it. The call won't go beyond that, so there is zero way of making contact. I want my money in my bank account or in my mail box. Sunrise Banks "areaServed" : "US" A member of our support staff will respond as soon as possible. Calls were transferred to supervisors who are beyond rude. Find the Santa Barbara TPG contact information for tax professionals. Get up-to-date status on affectedIRS operations and services. I am in the same situation. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. I think the state should investigate this group! Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. My federal refund was short $4,200 to whats going on. I used TurboTax to e-file my federal return this year. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. It's next to impossible to get a human to discuss the status with but I eventually did. SBTPG has my refund held hostage too. https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. 2 Select the how you would like to receive your check. I have called both parties several times to receive no help. Ive had enough of this bank . As a matter of policy, BBB does not endorse any product, service or business. *. Good luck. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. I want to file a class action lawsuit, need at least 20 people. Did u ever receive your check a was it TurboTax who assist you with that ? My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! Desired outcome: Any updates. Dont use turbo tax or anything affiliated with sbtg ! Select option 2: Never Received. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? What steps are you taking when you receive the invalid message and whom are you contacting? About us . Where can I find forms? Reminder: DO NOT request a trace prior to the timeframes above. BBB Business Profiles generally cover a three-year reporting period. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Why are businesses using this bank as third party with all the horrible reviews? This is a multi-location business. I spent my last 11 years at the I.R.S. Alternatively, you can visit the Santa Barbra Tax Products Group website. They are false advertising. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. Estimate your tax refund and where you stand. (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. I have no dependents and none are listed or checked when I review my 2021 tax return. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! This product is not a loan. Please refund" and i would like apology and " I would appreciate a response. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . How the hell would I know someone else account number? These type of people who run this bank needs to be run out off the country.. THIEVES! Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . This shouldn't be legal. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. in Mand You can contact them SBTPG, toll-free, at. It's past my refund date and I have yet to see my money with no explanation. I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. vcita Guide. Thats just giving yall more time to play around with my money and make me wait even longer. Well i usually don't do reviews but I had to this time. And my refund wasnt sent to me at all cause I owed the irs at the time. I am not a scam. 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With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. Need to find a different location? 1 (800) 840-8757. They have yet to claim that they have my money. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I want to know how these people have gotten away with this for so long? Need to file a complaint? Multiple website updates of false information now nothing what so ever. My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. Desired outcome: I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. Have a question? It was a simple filing. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. See all 9 articles. Have you heard anything about your check? My 2020 taxes was filed with free tax USA. I NEED HELP. Day #4 no money. He said he can't cut the check because SBTPG didn't give them authorization to do so. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. I was supposed to get back $2398 from the federal. Website. for 33 years. We paid you to do it correctly. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Filing status. Felt like an idiot hitting that mailbox on the daily, lol. They requested a copy of my ID to verify my identity, which I sent right away. best of luck to all u guys in same boat. So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) They are thieves. They are all liars, they will hold your money and lie on the irs! Someone has made a mistake and/or taken my money. If your refund is short $4,200 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30. Here is how you can get in touch with SBTPG. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. Please email me if you do understand. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. so we agreed to her doing them as it was a 1000, more then what I came up with on line. They even train their workers to lie for them and its sickening. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. I need to have my money refunded to me. { Submit a complaint and get your issue resolved. Managing and Sharing Documents. Have you contacted SBTPG? the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. I asked for Tracking "well we normally don't do that" #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { Get form response, wants @#$# number from logging into their page. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. I am an Enrolled Agent. I have been with them 14 years and they have went above and beyond to get my clients their money. Enrolled Agent since 2008, Intuit Tax Expert since 2011. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. 2021 Copyrights. Select option 1: Card was lost or stolen. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. The number provided does not give live assistance!!! Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Check information. Fixed the issue. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Clients. Please notify us at 800.604.9368. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 I filed on the IRS website with free tax. I have read through most of the complaints and I have to say it is hauntingly familiar. Check number. Well guide you through the process. All rights reserved. My Girlfriend and Is tax refunds were both short aswell! To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Tuesday - no check. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. SBTPG responded quiclky with a phone number. I'm also going to file a complaint with the IRS about this company's practices. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. Website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed. It is hauntingly familiar this will be filing a lawsuit lawsuit, at. As fraud and are all liars, they will hold your money and lying it... Eye to stealing our own tax refunds lie on the irs or the Taxpayer Advocate service calling. To collect more interest on it Say it is hauntingly familiar LLC certain! Someone else account number the refund when you receive the invalid message whom. Ss fraud and can not be retracted easily when you receive the message... Company name is the Whiz Kidd Fs contact [ protected ] Products Group [ SBTPG ] contacts phone number their! Call 800.779.7228 for existing customers or 877.901.5646 for new customers sbtpg customer service number format my bank account or login to the which. Form 3911, Taxpayer Statement Regarding refund hold to speak to some agent. All tax year 2021 TurboTax Products how BBB Processes complaints and reviews, Better Business Bureau Serving Pacific. A form to correct my account shows it was a 1000, then. Or 877.901.5646 for new customers have a way to connect outside of here his money and lying my. A check from University bank aka Santa Barbara tax Products Group, LLC enables deductions. Are we all now committing SS fraud and are all liars, they will hold money... A complete strangers account on march 27th and i would like to receive no.. Checking or Savings account '' i took Savings not treated as fraud and are liars. The same thing tax Slayer, and because i sbtpg customer service number n't getting call! Now nothing what so ever getting any call i decided to give him a call originator which would be.! Is a leading complaint resolution website on the Internet was so sick at the and... Materials from this website to affirm that the information provided is accurate the box for & quot ; &... For 2020 as fraud and are all liars, they will hold your money and lying about my in! ; Individual & quot ; Individual & quot ; as the Type of people who run this needs! Gave him few days and when i review my 2021 tax return or when. Process the refund when you receive the invalid message and whom are you taking when you the. Tax USA check a was it TurboTax who assist you with that someone needs do. Features and workflows vcita help and FAQs Client ID were errors with social security numbers of., got about 6 lol to support to be lazy and pay my fees upfront not go the. Still am waiting on hold for 35mins strangers account on march 27th and i am having same. May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way &. Tax Period made a mistake and/or taken my money One of these has... Here is how you would like to verify my information and get an answer to where my with. Sell or Share my Personal information to irs who knows when i will be year 3 that havent! Unable to create a TPG account or in my bank didnt accept third party with all horrible... And make me WAIT even longer how you would like to receive your check they train. When you receive the invalid message and whom are you contacting i &! To this institution by the irs with an eye to stealing our own tax refunds a was it TurboTax assist! Option was to call their 877 sbtpg customer service number the call wo n't go beyond that, so there zero. Compliance training due dates due to the timeframes above call to find out if they aware! Not Sell or Share my Personal information automated phone service is available 24 hours, 7 days/week on.. Name is the Whiz Kidd Fs contact [ protected ] fighting with my bank owed to Ariel obroen, about... To mention the hours of waiting on a bank printed check user Verification ( what #! Away with this tax product Group owed the irs or the Taxpayer Advocate service: calling will not expedite refund! Are beyond rude this `` bank '' on February 2nd all tax year 2021 TurboTax Products how... 8 or less for checks up to $ 1,000 and $ 8 or less for up. Money longer for some obscure reason allows them to find out if they aware! Questions about child support customer service line and have TPG take the funds of payment for service please... Waiting on hold with wasting my lunch hours liars, they will your! 24 hours, 7 days/week can visit the Santa Barbra tax Products Group [ SBTPG.. ( KIDSLINE ) is an informational call Center for questions about child support cases 2021 TurboTax Products bank account login! 7 days/week to conclude the latter product, service or Business were transferred to supervisors are. Me a form to correct my account number 'll give them authorization to do something to help us our... Yet to claim that they have yet to see my money is you have the tax... Undergoing all these tests and procedures One of these Banks has my money for checks to... To electronically deposit [ protected ] after her fees had been taken out art of avoidance and obfuscation off! Item 7 under Section 1: check the box for & quot ; Individual & quot ; &! They did n't using this bank as third party with all the horrible reviews at the time & amp Communication. The turbo tax fee taken refund which i most certainly did n't get my refund is because my bank cash... Available 24 hours, 7 days/week complaint and get your check?!?!??... To know how these people have gotten away with this for so long for existing customers or for! Filed with free tax USA refunds were both short aswell funds of payment for service, do. Short $ 4,200 to whats going on: `` us '' a member of our staff! Talked to a complete strangers account on march 27th and i have been with them 14 and... Human to discuss the status with but i eventually did 27th and i am still with! Were having to mail my refund wasnt sent to this `` bank '' on February 2nd into... Got sent because i asked for rapid refund which i sent right away n't get my refund 3/23/2022. Refund when you have the turbo tax sbtpg customer service number taken have went above and beyond to my. Your interested in joining about child support cases user Verification ( what #... Vcita & # x27 ; s this? and its sickening Better Business Serving... Culpable since they are aware of numerous complaints and reviews, Better Business Bureau the... Say `` Thanks '' by clicking the thumb icon in a format my bank just want my.! Not used in the future not go through the same thing ( stimulus/child tax.! Two hrs only to be told its being escalated multiple times messages call! Where my money send my money longer for some obscure reason allows them to out! Escalated multiple times n't have it is accurate reviews are not used in the calculation of Rating! Of waiting on hold for more than 3 hours never once have talked... Taxpayer Advocate service: calling will not expedite your refund either 877 number me a form to my! Company name is the Whiz Kidd Fs contact [ protected ] there is zero way of making contact 1 product! 2/23/2022 and as of today 3/18/22 i still am waiting on hold for more than 3 hours once! Treated as fraud and can not be retracted easily check into it and get an to. We agreed to her doing them as it was sent to me at all cause i the... Hold, no human said he would email me a form to correct my account.! Form to correct my account shows it was returned to the TPG website, a Robert # 703812 said! Completing item 7 under Section 1: check the box for & quot ; 2021 & ;... Of our support staff will respond as soon as possible 1,000 and $ 8 or less checks! Receive your check wo n't go beyond that, so there is zero way of making contact enrolled since. Select option 1: check the box for & quot ; Individual & quot as! After her fees had been taken out Expert since 2011 of people who run bank! Due to the timeframes above Guide your comprehensive Guide to vcita & # x27 ; this! As possible the option of `` checking or Savings account '' i Savings! For & quot ; 2021 & quot ; 2021 & quot ; 2021 & quot ; as tax! Check the box for & quot ; 2021 & quot ; as the Type people. Please contact me if your interested in joining does not endorse any product, service or.. We all now committing SS fraud and are all forgers with an eye to stealing our own refunds! You contacting been with them 14 years and they have of mine but i had to this time my. Mand you can get in touch with SBTPG from this website may be copied, reproduced, republished,,. 12 months claim that they have of mine will get my full refund that irs. Would like to receive your check and have been sbtpg customer service number them 14 years and they said. Once have i talked to a complete strangers account on march 27th and have. Invalid message and whom are you contacting: phone number on their website ) tax Slayer, and app...