They're types of train discount cards you can buy for 30 for unlimited use. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. Once in Liverpool, there are plenty of attractions to see. Chester to Liverpool has become the major rail link, allowing commuters in the south of the region quick access into the city. If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday. Ticket Sale facilities Ticket office window. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. Outside of our office hours please contact us on 0151 702 2704. picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. Accessible ticket machines There are accessible ticket machines at this station . The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. phone number for birkenhead bus station phone number for birkenhead bus station. A. Find the travel option that best suits you. let us know in the comments. From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Sue Anderson said: " Appalling! If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. Where can I find out about train times and fares? Theyre available on most Merseyrail journeys, so be sure to select this option when you book. Merseyrail Booking Offices. Use the A to Z index below to search our stations. Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. "It is not possible to travel using an email confirmation or booking reference number. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Tickets and Passes section of our website at here. Barry told the ECHO : "He bought the train ticket on Trainline and it said you cannot collect tickets from the Ormskirk station because there are no machines. The station is staffed 15 minutes before the first service and 15 minutes after the last service. please contact our Customer Relations team here. Unlike traditional season tickets, you only pay for the days you travel on. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. Timetable Tickets External Links www.merseyrail.org. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. The nearest Airport is Liverpool John Lennon Airport, it is possible to book through Rail/bus tickets from any Merseyrail station. Definitely puts me off travelling by rail when this is the attitude. Last Trains on Christmas Eve and New Year's Eve. If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. You can also check the accessibility of any station here. You can also check the accessibility of any station. Jump straight to the station you are looking for using our Quick Search. However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. New Year's Eve -Train services finish early. - Timetable information is availablehere. Saturday - 05:38 to 00:21. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. Win a Family Ticket to Southport Pleasureland! Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. The ticket is priced at three times the standard return price of your chosen journey (so same as 3 individual returns without having to queue up 3 times). 94% of our customers wouldn't use anything else! The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. Then walk to Liverpool Street Station. My train has been delayed and I cant travel, can I get a refund? Ticket Office Hours Saturday - 05:28 to 00:37. If you don't return it straight away, an administration fee may be charged. You may be entitled to a partial refund if no return journey is available. No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. There are also seating areas in most stations so you can sit back and relax while you wait for your train. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Jump straight to the station you are looking for using our Quick Search. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. Staff located in our ticket offices will be able to help. If you are renewing your ticket so that it will start straight after your old one has expired: You can renew 7-day season tickets at ticket offices. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). var fyear = dateObj.getYear() The Passenger Charter is available here or from any staffed ticket office. It will save you time and money if you travel on the same route regularly and can also be used at weekends. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Calling at over 500 stations across the North of England. Longitude -3.010914905. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. "Merseyrail need to keep up with the times. You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. Pet carriers should stay on the floor (or on your knee if they are small enough). Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . We help customers across Europe make more than 172,000 smarter journeys every day. Staff are on hand to ensure that you get the best value ticket for your journey.". If you're after cheap Merseyrail train tickets, look no further. The only stations on the Merseyrail network where tickets can be collected from ticket veding machines are Chester and Liverpool South Parkway. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. "We appealed the fine but it was rejected because he didn't get a printed ticket. You can take your bike on any Merseyrail train if there is space. If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. There is also a ticket machine available. Find out what Merseyrail is doing to keep you safe. He had a return ticket. Find the travel option that best suits you. If you think there has been a mistake, take your ticket back to where you bought it. The majority of our stations are staffed and our teams will be happy to help. Wherever youre going with Merseyrail, start your trip with us. 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Station concourse. Or by navigating to the user icon in the top right. Ticket Office Hours Saturday - 05:43 to 00:21. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. CAC, SIGMA, CR. Travelling on Merseyrail with tickets purchased from other retailers. We'll also send special breaking news emails too for the latest stories that matter. Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. READ NEXT:Aldi slammed by shopper for 'vile' word that children shouldn't see, Do you think the man's fine should be upheld? From Wikipedia the free encyclopedia Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. Or by navigating to the user icon in the top right. No, they cannot be used with the Merseyrail Flexi-Ticket. Where can I obtain a copy of the Merseyrail Passengers Charter? Passenger Assist Meeting point Booking Office. Win a Family Ticket to Southport Pleasureland! Beat the rush and save on price too. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. "They said it's in the terms and conditions but a young lad won't look at them. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. Check out these popular Merseyrail destinations for travel details and nearby attractions. It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. Jump straight to the station you are looking for using our Quick Search. The Journey Planner will include any planned engineering works or timetable alterations for the next couple of weeks. Train running information is provided via digital . The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. We accept all major credit and debit cards for payment. //-->, © 2022 Button IT Net The station is situated on the Chester and Ellesmere Port branches of the Wirral Line, part of the Merseyrail network. It can't be paid back to you in cash.