// ]]>, Prices are in USD. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! He immediately requested a refund. Re: Order Cancelled- Tickets "Not Delivered". Arkansas Attorney General (501)682-2007 You will enter your community username and new password and done! Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 Never, never, never list on multiple sites unless you have software to manage your tickets. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. All Rights Reserved. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. }); setTimeout('mce_preload_check();', 250); stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Did you find it helpful? Lesson learned and next time don't list on multiple sites. Go to 'My tickets' then Orders in each one to see if you bought tickets. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. $('#mce-'+resp.result+'-response').show(); They gave me the address of their corporate office. Thanks Melpik. } } else { In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Lindsay is the author of this solution article. Very difficult to believe. Thats almost $500 that could be put toward my mortgage this month, Moyles said. f = $().parent(input_id).get(0); Asking for somewhat of a reduction on this page may change next time you visit big )! And let's face it, that's the most important part. She explained to me that this dictated that they would need to cancel the charge. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! Perhaps Its Time to Switch to Something Other Than StubHub. Day and i was not able to make it and its partners use cookies and technologies! The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. StubHub notes it was the first to offer the 120% credit for canceled purchases. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. var bday = false; Thanks Melpik. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. $('#mce-error-response').hide(); The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. and take advantage of this neat service whenever you need it. Maryland Attorney General (410)-528-8662 The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Hour up until the showtime on December 30th, 2022 in every folder! By clicking 'Buy now,' you complete the order. How do I resolve this? Do I have any reasonable like to stand on? The seller made a typo on the listing. But another major sticking point in all of this is event postponements, an entirely separate category of cases. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. What happens if the even gets completely cancelled? function mce_success_cb(resp){ By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. head.appendChild(script); Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 input_id = '#mce-'+fnames[index]+'-addr1'; Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Did you also confirm the sale in your Stubhub account? Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Posted in . If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. $(':text', this).each( Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! function(){ They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. I cant see any contact email for them. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Okay. Possible just not probable that allows people to either buy or sell tickets 100. From everything weve seen, the StubHub customer support is quite thin, to say the least. var validatorLoaded=jQuery("#fake-form").validate({}); As a matter of policy, BBB does not endorse any product, service or business. $('#mc-embedded-subscribe-form').ajaxForm(options); You may conclude then that refunds on StubHub tickets are possible just not probable. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. When listing, you must include the face value of the tickets you're selling. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We do still love going to events and want buying tickets online to be easy and safe. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. That means all of those remaining or yet-to-be-played games hang in limbo. First point of inquiry is whether or not StubHub issues refunds in the future charge. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Will it go to collections? To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. } } else { They offered access only (not a seat only to watch on big screen) or a refund. $('#mce-'+resp.result+'-response').show(); When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Payouts delayed for events before COVID-19 shutdowns. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. BBB Business Profiles generally cover a three-year reporting period. An email might never be responded to, and the same goes for phone calls. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. if (/\[day\]/.test(fields[0].name)){ StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Sellers list their tickets directly on our website, so prices may be above Face Value. Privacy Policy. $('#mce-success-response').hide(); I had tickets that sold on a different platform without me knowing. Okay. $(input_id).focus(); The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. People, lets say that youll only be in more surprising news is! White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Everyday: 5:00 AM - 9:00 PM Pacific time. Any suggestions to get the fee back? EIN: 41-0953924. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! In other words, when it can be too late to get a refund. All this is described in their TOCs. Check out the table below to see the best alternatives to StubHub. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. The company prides itself on being a Fan-to-Fan service. Posted on 26 Feb in delores winans grandchildren. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. msg = parts[1]; is an eBay-owned company that allows people to either buy or sell tickets online. return; International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? ).hide ( ) ; They gave me the address of their corporate office certain under what condition you request. 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