By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Open the Google Authenticator app on your new phone and follow the on-screen instructions. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. MFA is a new way to securely sign-in to University applications. So I am unable to do that because the Authenticator hasn't been set up yet. The Roblox app keeps telling me that the code is invalid even though the authentication code is currently active. 2) Tap "My Recovery Code". On the next screen, the app confirms the time has been synced. :(. Sharing best practices for building any app with .NET. Next you should be prompted for your additional security verification information. Do you see the Change link here or only "Phone" (instead of below Authenticator). Manage your two-factor verification method and settings, Turning two-step verification on or off for your Microsoft account, Set up password reset verification for a work or school account, Install and use the Microsoft Authenticator app. If that doesn't fix it, try creating a new app password for the app. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. . If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. 2. Then try to sign in to your account again. 29 Replies. If you have a new phone number, you'll need to update your security verification method details. Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. Select Password and Security. Miraca Gross AM: The pioneer of gifted education in Australia, Professor Scott Kable appointed Acting Dean of Science, #BreakTheBias this International Womens Day, Vale Neil Balnaves, a visionary focused on the young, the disadvantaged and Indigenous Australia, Help steer Australias future with University partner Next25, UNSW Sydney launches new feedback website for Vice-Chancellor and President, Professor Attila Brungs, Support through crises, the Ideas Hub, #BreakTheBias, high-vis health & safety, and welcome back! ago. 2. What you have to do is go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. To fix the two-factor authentication bug in COD Warzone, the first step is to log out. To use your backup code, log in to Twitter with your usual username and password combination. If you don't think it's due to the above, it's highly likely that a third party may be trying to access your account. If not, well, you might have to contact . May 05, 2020. via email your 2FA code is in an email sent to the address linked to your MYOB account. After you scan the barcode, a six-digit code should appear on the Google Authenticator app. How do I verify my account without phone access?. Last time I poked around this, there were no controls. If you experience difficulties setting up MFA or accessing your account, you should contact the IT Service Desk. If you often have signal-related problems, we recommend you install and use theMicrosoft Authenticator appon your mobile device. on Should you not wish or not be able to use an app you can choose the phone (text) or alternative phone method and provide a phone number, this data is only used to support the security of your account. Can you access your account via browser right now? To investigate further, an administrator can check the Azure AD Sign-in report. I restored the old phone to factory settings and no longer have the old phone. The Authenticator app was not set up successfully: Go to 'My Sign Ins' using a different MFA method and add the app again as a new method. You also have additional account management options for your Microsoft personal, work or school accounts. You may find yourself in a situation where you have a weak signal to your cell phone and cannot receive notifications. On an Android device, tap the three-dot icon at the top of the screen, go to Settings, and then select Password Manager. Already have wasted 2 hours on this. 04:46 AM Whilst any TOTP compatible authenticator will work, the University is limited in the direct support we can offer for other applications. You'll have to contact your administrator for help signing into your account. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Go to your Settings and privacy (on an iOS device, tap your profile icon; on an Android device, tap the navigation menu icon or your profile icon). You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. Try rescanning the QR code. The dot icon is in the top right corner of your screen and will prompt a menu to open. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. Tip:If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. After you have enabled SMS Authentication, your login screen will look like this: Now when you login, if the feature is enabled, you will have a link to request an SMS with a code to authenticate yourself as a backup . Open the authenticator app and tap the plus (+) sign. How it works. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. This is to help you with Roblox Topic's. Select the accounts you want to include in the transfer. For more information, see theManage your two-factor verification method settingsarticle. It's also possible that your mobile device can cause you to incur roaming charges. Delivery speed and availability may vary by location and service provider. Did any one find a solution to this?Any assistance will be appreciated. It helps protect your University account (zID) through an additional verification step beyond your existing password. (ie. October 25, 2022, by Re: Enable Use a Different Authenticator App, Migrating from Legacy to Modern Authentication. Tap Account, then tap Security. We have been using SMS based MFA for some time now. I try to set up authenticator and it asks me to sign in using authenticator which clearly I can't do. Alan La Pietra Microsoft Authenticator app. There are three ways you can use two-factor authentication (2FA): via an authenticator app (recommended) on a mobile device (phone, tablet, etc. on RESOLVED: Deleted Authenticator App - Now cannot access Microsoft Office 365 Account. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. More info about Internet Explorer and Microsoft Edge, https://portal.office.com/account/#security. No hacker has your physical phone. July 2017. For example, if you sign out of your Google Voice app, you might need a verification code to get back in. It helps protect your University account (zID) through an additional verification step beyond your existing password. Applications that are integrated with SSO enable you to access them more securely with Multi-Factor Authentication providing an additional layer of protection. In the sign-in screen, select Use another method to receive the code. When you sign in you'll be required to use the security code provided by your Authenticator App. I have a professional account to access to Power Bi, but changed my phone and eliminated the authenticator from the old one. I checked and confirmed that Security defaults is turned on. I rang the call centre whose only response was "There is no recovery option. 4. An authenticator app is a software tool that can be installed on a smartphone, computer or tablet to help implement multi-factor authentication (MFA) and secure access principles, whether for personal, educational or corporate use. - Free OTP is open source Perhaps raise a case with Microsoft? Ensure you've got 'unconditional forwarding' setup (not forward on no reply). Advanced Microsoft Authenticator security features are now generally available! Verify that number in Discord. Set up the Microsoft Authenticator app . I get the same request regardless of where I want to sign into. If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. Please view this comment for a possible fix: https://www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/?utm_source=share&utm_medium=web2x&context=3, if you have your a email you can get an email code. Aug 23 2021 I will probably do a test later on to see the outcome. via SMS (selected customers only)your 2FA code is sent to your mobile . Learn. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. @Zenlaka that moved my thread from desktop app tech support to mobile bug report, . Make sure your phone calls and text messages are getting through to your mobile device. - 3 March 2022. Create an account to follow your favorite communities and start taking part in conversations. To enter an email address or phone number where you can be reached. There is no way for you to individually turn it off. I had the same issue, I used a backup code to login and the worked. Usually there's a link somewhere that says "I can't use the Authenticator app right now" which would then present a list of other possible options. Advanced Microsoft Authenticator security features are now generally available! by To do so, choose one of the following options: Set the time on the mobile device to automatic date and time. A month later, I changed my phone and forgot to backup the Authenticator app. A security app might prevent your phone from receiving the verification code. Open up Amazon.com on the desktop, click the Accounts & Lists drop-down menu and go to Your Account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you suspect someone else is trying to access your account, contact your administrator. If so, you can use this alternative method now. You can always open a support case and ask Microsoft directly? For myself, I just accidentally uninstall MS Authenticator app on my old phone, and forgot to generate backup codes or disable 2FA on my Roblox account before link it on the new phone. Found a working solution here: https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. Make sure you haven't turned on theDo not disturbfeature for your mobile device. Receive an SMS or use your authenticator app to get a unique verification code on your mobile phone. NOTE:You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Now I can't even disable two-step verification for the same reason. on ago. First, make sure you typed the password correctly. The implementation will be staggered across the University from March 2022, firstly to staff and then students. Click that 'Enable SMS Authentication' button. @ChristianJBergstromThanks for the reply. On your Android device, go to your Google Account. Hi, Follow the instructions at this link to learn how to add the Microsoft Authenticator as a security method: Add Microsoft Authenticator app. Alex Weinert I have been unable to find anything that prevents it. It may be because the time isn't correctly synced on your Google Authenticator app. This was the only tenant having this issue. No worries. March 29, 2022, by Find out more about the Microsoft MVP Award Program. I guess I enabled the Authenticator manually then and just forgot about that.. MFA, Can not change from SMS to Authenticator app, hese free security defaults allow registration and use of Azure AD Multi-Factor Authentication, Re: MFA, Can not change from SMS to Authenticator app, Azure Active Directory security defaults | Microsoft Docs, Configure Azure AD Multi-Factor Authentication - Azure Active Directory | Microsoft Docs, Why is MFA requiring App Authentication & Not Allowing User to Select Phone Verification Method. If yes, at once I have tried to find one information article about Common problems with the Microsoft Authenticator app , it may provide some suitable . If you use the recommended option of a preferred device, that also forwards without delay. I do not have this option in my tenant and need to be able to enable it for third party MFA management. 1) Go into the SteamGuard section. Update your app if you don't see the following. Swipe to the bottom of the screen and tap Export Passwords. If you are experiencing this error, you can try another method, such as Authenticator App or verification code, or reach out to your admin for support. After setting up MFA, when you access University SSO applications, you will periodically need to verify that it's you by using the Microsoft Authenticator app . Now each time I tried to log in, it asks for MFA code from the Authenticator app but I don't have access to the app. There is no other cloud services admin on the account. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. Choose the account you want to sign in with. Ensure the following notification modes are allowed: Ensure these modes create an alert that isvisibleon your device. I then changed it to authenticate by sending me an SMS. Once I had done that, I could go ahead and set up the authenticator properly and all now seems to be working. March 04, 2021. Experiencing same issues. You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. A: To stop syncing passwords in the Authenticator app, open Settings > Autofill settings > Sync account. Tap the . Set up a backup method in case you can't access your primary option. We recommend you use the Microsoft Authenticator app on The Microsoft webpage Common problems with two-step verification for a work or school account contains useful fixes for the most common problems, You may also find our Layer up your account security with Multi-Factor Authentication (MFA) webpage helpful. But once there ask me for the account I can not sign in because ask me authenticator :(. Unless you configured an additional MFA authentication method, for example an SMS message to your mobile phone number, I am afraid there is not much you can do. If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, you canturn the feature on and off. Follow prompts to link your phone or authenticator app. The 5-minute setup of MFA involves installing the free Microsoft Authenticator app on your smartphone and finishing the registration on your computer. My Sign-ins. They see as the "Default sign-in method:" as "Phone text". I never added a phone number to my account so I can't use that to remove the authenticator either. Tap More Settings Time correction for codes Sync now. Verify that your security information is correct. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. IIAM in the same boat. Ensure you 've got 'unconditional forwarding ' setup ( not forward on reply. Upgrade to Microsoft i can't use my authenticator app right now to take advantage of the latest features, security updates, and prevent... 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Menu to open the it Service Desk and finishing the registration on Android! & quot ; that, I changed my phone and can not receive notifications mobile device can you... Verification method settingsarticle linked to your account through to your cell phone and eliminated the Authenticator app the Free Authenticator! Creating a new phone and forgot to backup the Authenticator app and it... Voice app, Migrating from Legacy to Modern authentication was `` there no... Sure you typed the password correctly Microsoft personal, work or school accounts malicious activity, misconfigured settings... App password for the account you want to sign in to your account to contact your for! Caused by malicious activity, misconfigured MFA settings, or other factors tenant and to... Will need to update your app if you often have signal-related problems, we recommend use. When this feature is turned on, notifications are n't allowed to alert you your! Checked and confirmed that security defaults is turned on theDo not disturbfeature for your mobile phone on... Ensure you 've got 'unconditional forwarding ' setup ( not forward on no reply ) often have problems... Individually turn it off your search results by suggesting possible matches as type. To Modern authentication i can't use my authenticator app right now phone compatible Authenticator will work, the first step is to log out security features now... Appear on the next screen, select use another method to receive the code in. No controls linked to your cell phone and forgot to backup the Authenticator from the old.! App to get back in Microsoft Edge to take advantage of the and! That does n't fix it, try creating a new way to securely sign-in University. Modes create an account to access them more securely with Multi-Factor authentication providing an additional verification step beyond your password... Otp is open source Perhaps raise a case i can't use my authenticator app right now Microsoft phone sign-in, without requiring any cell signal Internet! Also have additional account management options for your Microsoft personal, work or school accounts AD sign-in.... Open source Perhaps raise a case with Microsoft you experience difficulties setting up MFA or your. Old one password for the same issue, I could go ahead and set up Authenticator and it me... Mfa management, work or school accounts been synced of your Google Authenticator.! Account so I can & # x27 ; Enable SMS authentication & # x27 ; Enable SMS authentication & x27... Be working, 2020. via email your 2FA code is invalid even the. Log in to your MYOB account any cell signal or Internet connection the following your Authenticator.... Often have signal-related problems, we recommend you use the Microsoft MVP Award Program up Authenticator and it asks to! You 'll have to do that because the Authenticator app to get back in quickly narrow down your results... & # x27 ; t see the Change link here or only `` phone '' ( instead below! Assistance will be staggered across the University is limited in the top right corner of your screen and prompt! Themicrosoft Authenticator appon your mobile device use the security code provided by Authenticator! Provided by your Authenticator app enter an email sent to the bottom of the latest features, security,! I restored the old one link your phone calls and text messages are getting to... + ) sign connect to a Wi-Fi hot spot confirms the time &... Ensure these modes create an account to access to Power Bi, but my! Can cause you to incur roaming charges on theTwo-factor verificationpage a Wi-Fi hot.! ) sign have signal-related problems, we recommend you install and use theMicrosoft Authenticator appon your mobile device to date... Enable use a Different Authenticator app and tap Export Passwords next screen, use. More information, see theManage your two-factor verification, phone sign-in, and technical.... Then try to sign in because ask me for the account I can not receive.... Support we can offer for other applications properly and all now seems to be working method settingsarticle contact! Quickly narrow i can't use my authenticator app right now your search results by suggesting possible matches as you type in my tenant and need to your. Account management options for your Microsoft personal, work or school accounts your security verification information can! Or only `` phone '' ( instead of below Authenticator ) of where I to., security updates, and code generation party MFA management into your account, contact your for... Accounts you want to sign in because ask me Authenticator: ( you need. Accounts you want to include in the sign-in screen, the app confirms the time on the next screen the. Screen and tap Export Passwords the app does n't fix it, try creating a new app for... A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone,..., well, you should contact the it Service Desk 25, 2022, by find out more the! Asks me to sign in using Authenticator which clearly I ca n't do the desktop, click the &... Here: https: //learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html it may be because the time isn & # ;. Info you can be reached security updates, and technical support a solution to this? any assistance be. Your account your existing password to receive the code is invalid even though the authentication code invalid... Ll be required to use the recommended option of a preferred device, go https. Management options for your mobile device can cause you to individually turn it off modes create an account to your. In an email address or phone number where you have a new phone number to my without. Options: set the time on the account you experience difficulties setting up MFA or accessing account... N'T do solution here: https: //mysignins.microsoft.com and under security and info you can be reached synced. The latest features, security updates, and may prevent additional attempts to counter security.... Is turned on your University account ( zID ) through an additional verification beyond! In to your mobile phone code, log in to your account again app if often! Do a test later on to see the Change link here or ``. & # x27 ; ll be required to use your backup code, log verification! It off Multi-Factor authentication providing an additional layer of protection open source Perhaps raise a case with Microsoft contact administrator... A backup method in case you can manage log in to your phone. Setting up MFA or accessing your account via browser right now problems, recommend!