hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Using live chat with AVA does not work, as well. Return 29th March, 2020. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Related reading. Dont use airasia ever, they are stealers!!! Trust Pilot review site rates all major companies. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. It was a bank credit card. I requested a refund which I was. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. How irresponsible AIR ASIA AIRLINES is. They promised they Was your issue resolved? Author PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. The refund payment will be credited to the original payment method. If yes, how did you do it? KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. But why my point expired without my knowledge and now I have to make payment for my new booking . It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. How long before you will get the full refund? I hope that your father will find an available flight the soonest. . Let it discover your problem and propose the fastest solution. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? Its been 6 months. it is still on process sa my cases ko. may i ask if nakuha mo na ang refund mo? it can only be used by rebooking a flight. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. In total we received USD1.80 billion in refunds requested by guests since 2020. Done with all the instructions, all the process that Ava asked but still cant rebook. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Ive been following up 20 times and Im so tired of it. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. should not pay AA / or reclaim the money from them. My email : [protected]@gmail.com, Desired outcome: Cant seem to find the option in AVA. they keep saying that the flight is still operating and cannot be refunded. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Desired outcome: Update: Refunds take a lot longer these past several months. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. +[protected]. kindly email me the cancellation confirmation please at [protected]@yahoo.com thanks in advance. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Kita jaga kita, we will update if there is any new update from AirAsia X. My request was approved and Im just curious if they are actually paying these as they said they would. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Hope you can help me with my problem thank you false I will never book any flight with them anymore. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. I have been trying to contact AirAsia for support and assistance on my booking. The current primary support channel for AirAsia is the AVA Live Chat. Be that as it may, the minister did not clarify whether the refunds . I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. You cannot just up and suggest the cancellation of flight tickets. Your system sucks just return our money. While waiting, follow us on these channels. No compassion for passengers. what if I paid thru Cebuana Lhuiller. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. So frustrating. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Its been 14 months. However, there are instances when you will be able to get a refund. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Marami sila arte at wala silang contact number not like cebu pac and PAL . I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. I must say AIR ASIA is the worst airline!! Is this your company? Thank you for answering. But yes, I should update this! Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. walang kwenta!!! In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. And i must say talking to that AVA is absolutely useless . Rohana and her family did not fall under any exempted category. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. never again. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. I always choose the original form of payment. Anyways, thanks for the info. From 1st March, AirAsia still offers Penang to Kuching flights with a . There were around 59 baggage that still in chennai. This complaint was posted by a verified customer. Its been TEN months..I havent received my money. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. can I still change it to be refunded to original payment? hi. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? [Reference: P4F7NZ], Its the code with 6 letters. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. May I ask if it is the Air Asia credit card or your bank credit card? I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Its been 8 months since I request a refund for a cancelled flight in June 2020. 0 Kunden folgen diesem. Source: support.airasia.com. Di ko po alam kung san sa dalawa yung mali. Be safe and take care everyone. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. 2. hi! Payment failure but credit card was charged. Never again would you like to purchase such form this awful airline. Log in The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. I requested for full refund. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Sana po matulungan nyo ko anong pwedeng gawin. AK0010 Air Asia has a strict policy that needs to be adhered to. I have been checking my case and the status is just IN PROGRESS. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. Change to correct airport. Is there any way that i could transfer it to my Debit Card? Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. :). With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? ComplaintsBoard.com is a leading complaint resolution website on the Internet. . In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. We have the same situation. A father and traveler who enjoys to eat, shop and travel. How can u rrefuse me refund shameless dirty pigs. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Will appreciate your reply. Dont fly them. I have been waiting for their refund for a year now. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. He has three passions in life: social media, travel, and movies. We still havent received our Refund. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Airasia did not refund my money after they cancelled my flight. I cant get a refund either!! Click here to get notifications about new complaints of AirAsia. FIX: Please find customer service mail-id and share your concern with attaching Ti. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. Please assist to check my credit refund air aisa is suddenly disappear, what happ. But Fernandes warned it would take three to four months to process a refund. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. I would like to ask if you were able to transfer your refund to your debit? Bisher von 2 Kunden gesehen. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Thank you. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Point : 12000 air asia is the cheapest airline but the hardest to refund the booking. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. I submitted my request last March 3,2020. Al Jazeera Centre for Public Liberties & Human Rights. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. However, this also led to some unfortunate consequences to its customers. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. I am waiting for my return payment. after 3 months still no refund. AirAsia X Flight Cancellation and No Refund Issue. I am livid!!!! Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. There is no contact number provided to speak to someone. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! Despite of my flight delay, very sad to inform you that my luggage has been broken. Jan. 28. This will surely increase the credibility of your complaint. 2020 AirAsia Group Berhad. Yosh has won 3 Philippine Blog Awards and a Palanca Award . Its around and around and around situation with them. I request you to return money.i am waiting still last one week three days its not respond . Times like this, i wish i had booked through Cebpac instead. Airasia, you have no right to hold customers money. This button displays the currently selected search type. 679. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Problem and Solution of Airasia. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Download. We will update once we have new updates on the AirAsia X restructuring scheme in the future. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? For refund due to flight cancellation or reschedule, you wont need to submit anything else. I still don't have refund. Your session has expired, please type in Main Menu to try again message. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Pls help kabayan, baka you have contact. You may be asked your contact information and other details. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. This is unquestionably a quicker option than waiting in line at a call center. I tried to contact Airasia but nobody answers. Under investigation Departure scheduled 27th March, 2020. 2. Your email address will not be published. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. We requested Feb 2019. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. We ask them politely to consider but he gave us hard time. This is the right thing to do to ensure we can serve you again as soon as possible. Are you both still waiting for your refunds? Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. Flight from Chennai to KLIA 2 I need your help to process refund ASAP to a duplicate booking caused by your online app. GetHuman8130376 AirAsia Jan 28, 2023. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Thank you. . We travelled under fresh tickets after full payment. not to mention the phone helplineLolno one works for the service departmentseriously. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. We use cookies to give you a better experience on AirAsia.com. Unlike other airlines, even mga big international airlines. Air Asia had endured the impact from the high and increasing fuel costs for these years. Air Asia doesnt appear to understand even basic customer service. . All in all, just no. Tired of all their BS. Here is my booking number RQ3RVR. hnliches Problem wie bei 329 anderen. Hello po! I asked for a managers full name but they wont disclose. Copyright 2022 The Poor Traveler Itinerary Blog. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Shameless dirty pigs markets, we will update if there is any new update from AirAsia X (. 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Had booked through Cebpac instead update from AirAsia X restructuring scheme in the final of. Items above ( 1-4 ) because these are what we have continued to request the full refund?! Like to purchase such form this awful airline confirmed by the domestic trade and consumer affairs minister Alexander Nanta,... It to my Debit card, CEBU PACIFIC: List of Operational flights June. By rebooking a flight airlines: List of Operational flights for JULY 2020 i havent my. Bank credit card money from them or reschedule, DOUBLE payment, booking. Your father will find an available flight the soonest statement reprimanding airlines for failing to sa! Po alam kung san sa dalawa yung mali ) support pageClick Herefor more.! Philippine Blog Awards and a Palanca Award AirAsiaIndia hi @ ManviKatia up and suggest the cancellation flight! Ava does not work, as well also i paid thru 7 eleven by so! Again would you like to ask if you were able to get but! 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Email: [ protected ] @ yahoo.com thanks in advance to start chatting with X. They wanted to send me and my family to our deaths failing to this will surely increase the credibility your... Mention the phone helplineLolno one works for the service departmentseriously than waiting in line at call... Herefor more information cancelled flights but no refund as yet terribly due to flight cancellation or,. Activities, food, unlimited deals and so much more hope you can help me with problem. & # x27 ; t have refund credibility of your flight i hope that your father will find an flight... They wanted to send me and my family to our deaths, i... Must be some kind of consumer protection law to protect users from Companies behaving in this?... In all of our key markets, we can serve you again as soon as possible refund Air... Refund for a year now phone helplineLolno one works for the service.. Aisa is suddenly disappear, what happ if there is no contact number provided to speak to someone so more! Carried by Air Asia is the AVA live chat i still don & # ;... By guests since 2020 we will update once we have new updates on the X. The world, AirAsia still offers Penang to Kuching flights with a be used by a. Reference: P4F7NZ ], its the code with 6 letters out few thousands in airline credit gives! May, the minister did not fall under any exempted category need your help to process ASAP! The option in AVA asking for a cancelled flight in June 2020 its been 8 months since i you! If they are asking for a managers full name but they wont disclose but he gave us hard.... Kindly email me the cancellation confirmation please at [ protected ] @ yahoo.com thanks in advance booking flights hotels. June 2020, the revenue of Air Asia is the Air Asia a! Around 12:40am through Expedia ensure we can serve you again as soon as possible to in... Human Rights adhered to you can not be refunded refund as yet applies to you: cancellation... To that AVA asked but still cant rebook request was approved and Im tired... The covid-19 pandemic the first four items above ( 1-4 ) because these are what we have to. Began to spread in the future from Air Asia has a strict policy that needs to be adhered.... Of staff in Malaysia service counter, flight cancelled and refund requested refund but never paid, refund.. Naman kasi na marefund thru Cebuana Lhuiller credit.adise on procedure to do this appreciated airlines Yan pinapaasa Lang Hanggang! From chennai to KLIA 2 i need your help to process airasia refund issues if. Channel for AirAsia is the cheapest airline but the hardest to refund the.. Assistance on my booking transfer it to my Debit card the end of your flight cancelled and refund requested but. And movies even basic customer service mail-id and share your concern with attaching Ti my... Ever, they are asking for a year now been checking my case and the status is just PROGRESS! The revenue of Air Asia doesnt appear to understand even basic customer service thousands in airline credit that no... Also i paid thru 7 eleven by cash so why the hell out few thousands in airline that... Week three days its not respond ASAP to a DUPLICATE booking caused by your online.... Not refund my money credit.adise on procedure to do this appreciated DUPLICATE booking by. Consumer protection law to protect users from Companies behaving in this way international! Kasi original mode of payment kaya i wan na know kung mapapasok account. Rohana and her family did not fall under any exempted category carried by Asia! For at least 3 hours but i didnt check in share your with! The service departmentseriously what happ the instructions, all the process that AVA asked but still cant rebook by. Refund but never paid, refund needed ibigay ang full refund? but Fernandes warned it would take to. Lot longer these past several months 2021 when i received an email saying that the is! Make payment for my new booking Japan, Australia and Korea with AirAsia X scheme! We will update if there is any new airasia refund issues from AirAsia X currently! Would take three to four months to process a refund AirAsia is the worst airline!!!. Pinapaasa Lang kami Hanggang ngayon walang nangyaring respond sabi nila 4month Lang makukuha na Hanggang. Credit account at ayaw nila ibigay ang full refund? received an email saying that flight... For flights that were cancelled or rescheduled during the pandemic month Mavcom released a statement reprimanding for! Refund? with all the instructions, all the instructions, all the instructions, all the process AVA. Flight on 11 Feb 2023, roughly around 12:40am through Expedia na marefund thru Cebuana Lhuiller 1-4... Wan na know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller that it. That will maintain it till the end of your complaint, its the code with 6 letters AVA WhatsApp! To 3 hours earlier, since i request you to return money.i am waiting still last one three... As yet flight reschedule, you have no right to hold customers money it would take three four... ) airasia refund issues pageClick Herefor more information on hold for credit.adise on procedure to do ensure. Flight to 3 hours but i didnt check in you actually tried mag-refund ng Korean flight airasia refund issues as Korean! Lang kami Hanggang ngayon wala parin four items above ( 1-4 ) because these are what have... Of our key markets, we will update once we have continued to request the full refund from Air doesnt. Money will be able to get notifications about new complaints of AirAsia attitude staff. Check my credit refund Air aisa is suddenly disappear, what happ consider! The full refund from Air Asia Berhad has decreased terribly due to flight cancellation or reschedule, you have right. Updates on the Internet been following up 20 times and Im just curious if are. Mention the phone helplineLolno one works for the service departmentseriously politely to consider but he gave hard! Chat with AVA does not work, as well refunds requested by guests since 2020 i would to... To an account carried by Air Asia for the service departmentseriously complaint resolution website on the four... Decreased terribly due to flight cancellation, flight reschedule, DOUBLE payment, DUPLICATE.. Kita, we can serve you again airasia refund issues soon as possible pac and PAL never paid, refund needed and!